Customer Support

Get the Most Out of Your Solution

Partnering with your company to get the most out of your inform software, DDI is ready to help. The following are just a few of the professional services available to keep your company running at maximum efficiency:

Company Specific Consultation

Get the most out of your Inform ERP software with one-on-one training on the topics your company needs. Popular topics include accounting, advanced report writer, pricing and CRM. Consultation can be done online or onsite.

Managed Upgrade Installation

Let DDI System’s team of experts assist your company with a managed upgrade. Avoid the hassles of your network stipulations, eliminate the stress from your team, and ensure a seamless upgrade to the latest version of Inform.

Workflow Audit Consultation

Customer care specialists work with you to review and analyze internal procedures that are related to DDI’s workflows and functions. We then provide specific recommendations and system configurations to improve efficiency, productivity and business performance.

Database Audit

DDI recommends an annual review of database performance and file integrity to improve system speed and provide ongoing assurance of database file conditions.

Customer Care Portal

The DDI Customer Care Portal is filled with information and documentation. This online forum gives DDI users the opportunity to discuss important topics and future system requests with DDI specialists and other DDI Inform software users. Real-time networking gives your company access to hundreds of fellow users to discuss best practices and get new ideas of what others are doing to improve business. The user community board also includes the “DDI Knowledgebase” – a continuously updated documentation section where users can go for the latest in upgrade notes, how-to training sheets, hardware recommendations, upcoming DDI events and more.

Idea xChange

No other company has such a well structured environment to move customer ideas into software enhancements. Ideas are submitted and discussed on the User Community board. When there’s enough interest with a group consensus, these ideas are passed onto programmers and moved to the Idea xChange for shared investment. Quick turnaround is our specialty. DDI has a ‘no red tape policy’, if an addition is warranted for the majority of our companies, we are quick to respond. All users benefit with the next software upgrade.

Inform User Conference

DDI System’s bi-annual user conference has become one of our most popular events. Inform users converge for intensive training sessions, industry speakers, to provide input into future system developments, and to network with fellow users. Whether a company has just installed or has been an Inform user for years, every attendee returns to the office with new knowledge and ideas that contribute to success!

 

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